Installing nexacro platform(nexacro browser ver)

Click the "This website wats to install the following add-on' which is at the top of  your borwser.

Click the Install button of nexacro SetEngine.cab install window.

Click  nexacro Launcher.cab  "Install" button .

The error that the installation page is repeated.

Phenomenon

The installation page (ActiveX installation) is repeated but the program installation is not installed.

Cause

This problem is occurs when the registry file related to nexacroax14.dll  is deleted by  pc optimization.

Troubleshooting

Access the site after registering the 'nexacroax14.dll' in the registry manually. 

* Windows XP 

Input the text below into Windows Start -> Run 

regsvr32  "C:\Program Files\nexacro\14\nexacroax14.dll"



* Windows Vista,Windows 7,Windows8 or newer version

Input the text below into Start -> All Programs -> Accessories -> Command Prompt 


regsvr32  "C:\Program Files (x86)\nexacro\14\nexacroax14.dll"
(32 bit OS)

regsvr32  "C:\Program Files\nexacro\14\nexacroax14.dll"
(64 bit OS)


Move to Nexacro engine path and type regsvr32 nexacroax14.dll before pressing enter key as
picture below.



It is successful if the message is popup as picture below

[HTML5] blank page or a part of page is blank

Phenomenon

The error that page is shown blank or a part of page is shown blank in the system composited with Nexacro HTML5 version

Cause

This error occures becase some js files in Temp folder related to Internet explorer settings are damaged

Troubleshooting

Remove all files in temp folder of Internet Explorer

1-1. Internet Explorer -> Tools -> Internet Options -> General Tab -> Settings

1-2. Click 'View files'

1-3. Delete all files in Temporary Internet Files.

1-4.  Access the site and check the page loading is OK

Troubleshooting 2

Resetting Internet Option
1. IE -> Tools -> Internet Options -> Advanced -> Clicking [Reset] button after clicking [Restore Advanced settings]
2. Check [Delete personal settings] and click [Reset] button

Troubleshooting 3

Reinstalling IE after deleting the IE ( Other version will be installed after deleting the IE  according to 
  steps below and then rebooting PC.)

      A. Click Window Start button          and then input 'program and features' in search box and then click
           the 'view installed updates'  on left window 
     B. Go to Microsoft Windows section on uninstall an update lists using scroll down.
     C. Click on mouse right button on Windows Internet Explorer and then click on Uninstall 
         and then click on Yes button on confirm  popup
     D. Click on one of the following:
         • Restart Now - Select this option to complete Internet explorer remove and  restore previous
                                    Internet Explorer.
         • Restart Later

Nexacro 14 Runtime version is stopped with 'fail' message when it is started and It is closed abnormally when it is running.

Phenomenon

Nexacro 14 Runtime version is stopped with 'fail' message when it is started and It is closed abnormally when it is running.

Cause

Network, Security program or Nexacro engine is wrong or cache has problem.

Troubleshooting 1

Delete Nexacro program and reinstall 



Delete the program using batch file of Automatic deletion and go to installation page
Automatic deletion program link
http://www.miplatform.co.kr/faq/data/UnInstall_Nexacro14.zip

Troubleshooting 2

In case the site use https, IE -> Internet Option - >Advanced ->check the SSL, TLS check box and go to installation page.

Error 1935 and assembly component error

Phenomenon

Cause

Windows Installer service does not work because system file of Transaction is damaged

Troubleshooting 1

[ Change .NET Framework 3.5 feature to uncheck and delete]
1. Control Panel -> Uninstall or change a program -> Click [Turn Windows features on or off] ->
Uncheck [.Net Framework 3.5] -> Reboot Computer
Check system works well.

If the problem is not fixed -> Control Panel -> Uninstall or change a program -> check the [Microsoft .NET Framework] is installed -> If the program is installed,
delete the program and reboot computer then check the system works well.
There is .NET Framework Cleanup Tool 
 http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

Troubleshooting 2

[Boot "Safe Mode with Command Prompt" and run command]
1. When starting PC, Click F8 button several times and select "Safe Mode with Command Prompt"

2.  Input command below in order on Command Prompt
A.  Click Enter key after cd %windir%\system32\config\txr 
B.  Click Enter key after attrib -r -s -h * 
C.  When Y/N menu appears after entering del *, click Y button.
D.  Click Enter key after cd %windir%\System32\SMI\Store\Machine 
E.  Click Enter key attrib -a -h -s *.TM* 
F.  When Y/N menu appears after entering Del *.TM* ,click Y button
G.  Reboot PC and go to site again

Phenomenon in which Internet Explorer is run only by 64 bit in Internet Explorer 10

Cause

1. Structure of internet explorer 8 and later version
IE 8 and later version use multitask that manage frame and tab separately so frame and
window are executed as Independent process so this prevent to close when just one tab has problem like previous version.
Whenever the Tab is opened additionally, the iexplore.exe process is created.

The number of additionally created iexplore.exe process is not limitless.
The number of iexplore.exe process can be controlled in registry HKCU\Software\Microsoft\Internet Explorer\Main - TabProcGrowth

When TabProcGrowth = 0, Frame and tab regions operate in the same process.
When TabProcGrowth = 1 and higher, Frame and Tab regions will be executed separately in the process upon the added numbers.

* When Tab process property is 32 bit, application made by 32 bit can be executed.
Reference Site
http://www.sysnet.pe.kr/Default.aspx?mode=2&sub=0&detail=1&pageno=0&wid=1372&rssMode=1&wtype=0

2. The cause that Internet Explorer 10 64bit is executed
Internet Explorer8 and 9 version can be executed optionally the 64bit or 32 bit Internet Explorer on the 64 bit OS.
When IE is executed as 32 bit mode, Frame and tab can be executed as 32 bit so there is not problem when 32 bit application running.
But when Internet explorer 10 on 64bit os, frame process is executed as 64 bit fixedly.
When 32bit is executed, only 64bit process is executed.
When the TabProcGrowth value is 0, the process of Frame and Tab is executed in the same process so IE is executed as 64 bit.

Troubleshooting 1

After running the bat file which will change the registry value of troubleshooting number 2 below, open 32bit IE again.
http://www.miplatform.co.kr/Miplatform/NewHome/include/includFileDownLoadNew.asp?str_FileDir=A06&str_file_name=201305-A06-00001-Fix_IE10_64bit_RunError.bat&strSourceName=Fix_IE10_64bit_RunError.bat

Troubleshooting 2

Delete TabProcGrowth value from registry value
Delete TabProcGrowth item of the path below Start > Run > regedit
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN

* If IE won’t run when TabProcGrowth setting value is deleted, confirm
It exists because there is no specific value in registry; add registry value.
Path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN
Name : x86AppPath
Type : REG_SZ
data : C:\Program Files (x86)\Internet Explorer\EXPLORE.EXE 
Reference data : http://www.sysnet.pe.kr/Default.aspx?mode=2&sub=0&detail=1&wid=1372

Client License Error

Phenomenon

If there is License error, the error message appears as above when an  application developed by 
nexacro platform 14 runs.

Cause

• License error occurs when Client License information which is applied to server is different from real accessing domain information.

• License error occurs when Client License file path which is applied to server is wrong.

Troubleshooting

License related error needs to reissue.
License reissue is possible through sales representative.

Client License Error (Expiration)

Phenomenon

If there is License error, the error message appears as above when an  application developed by 
nexacro platform 14 runs.

Cause

Expired error occurs when the term of Client License which is applied to server is expired.

Troubleshooting

License related error needs to reissue.
License reissue is possible through sales representative.

Server License Error

Phenomenon

In server log, there is error message below.
"com.nexacro.xapi.tx.Platform Transaction Invalid licensecom.nexacro.xapi.license.InvalidLicenseException"  or
"com.nexacro.xapi.tx.Platform Transaction Invalid licensecom.nexacro.xapi.license.InvalidLicenseException: License not found "

Cause

This error occurs when Free Tree Trial Server License is expired or does not exist where it should be.

Troubleshooting

1-1. Go to  Free Trial download site
    A. http://support.tobesoft.com/Support/index.html < Downloads < Free Trial
    B. Download the latest nexacro14_server_license.xml.
    C. Replace the nexacro14_server_license.xml file in Server with the latest.
    D. If there is 'License not found' message,  put the 'nexacro14_server_license.xml' into  the server path which
         is called through packet tool.

License Error while uploading xeni excel

Phenomenon

In server log,  There is  'Caused by: java.lang.IllegalArgumentException: Invalid product: 0x50'  error.

Cause

When the Server License is expired, error occurs while uploading excel.

Troubleshooting

1-1. Go to  Free Trial download site
    A. http://support.tobesoft.com/Support/index.html < Downloads < Free Trial
    B. Download the latest nexacro14_server_license.xml.
    C. Replace the nexacro14_server_license.xml file in Server with the latest.

In IE8 when excel file is downloaded, file is saved as zip.

Phenomenon

In IE8 When excel file is downloaded, the file is saved as .zip file.

Troubleshooting

This is bug in IE8 that when excel file is downloaded ,this file is saved as zip file.
Reinstall IE to higher version.
(Install IE above IE9 version using portal and then rebooting PC)

Error that first input value of Edit Box is disappeared.

Phenomenon

When you input value in Edit box, the first value disappears.
For example )  Though you input 123 value, only 23 remain.

Troubleshooting

IE> Tools > Compatibility View Seeings > Uncheck the 'Display all websites in Compatibility View'

When nexacro14_SetupDeveloper runs, Microsoft Visual C++ Runtime Error occurs

Phenomenon

When nexacro14_SetupDeveloper runs, Microsoft Visual C++ Runtime Error message occurs

Troubleshooting

1. Install Microsoft Visual C++ 2005 SP1  Redistributable Package (vcredist_x86.exe)
    http://www.miplatform.co.kr/faq/data/vcredist_x86.exe

2. Start > Run > regedit .  Open regedit and delete key in path below.
    HKEY_CURRENT_USER\Software\AppDataLow\Software\nexacro

Protocol Adaptor Error

Error caused by TimeOut

Cause

• Error occurs in case the data search time is longer than TimeOut time which is assigned to communication.

• Verifying way of Timeout value

Phenomenon

Error message occurs after passing a certain time after calling service

Troubleshooting

You need to change value of httptimeout in ADL Properties.
(Please designate maximum time needed for return after calling service.)

Reference

httptimeout Priority

Timeout value is applied according to priority below.
1) designated in script
2) designated in Properties of ADL

An ActiveX control on this page might be unsafe to interact with other parts of the page.

Phenomenon

The pop-up alert window appears as below when the program is distributed.

Troubleshooting

1. IE -> Internet Options -> Security -> Custom Level

2. Initialize and ActiveX controls not marked as safe..  -> Check the 'Prompt'
   Script ActiveX controls marked sate for Scripting.  ->  Check the 'Prompt'

●  Reference link 
- Reponse from the Microsft community 
http://answers.microsoft.com/ko-kr/ie/forum/ie11-windows_7/%EC%9D%B4-%ED%8E%98%EC%9D%B4%EC%A7%80%EC%9D%98/12110ebd-2129-485d-b6ec-1baf2938b648
- Web site
https://support.microsoft.com/ko-kr/kb/182598

* This pop-up alert could occur in some
cases, if the error continues, please downgrade the Internet Explorer to the previous
version.

How to delete web broswer cache

Internet Explorer8, Internet Explorer9

# 1. [Tools] on the upper right corner -> [Internet Option]
# 2. [General] Tab -> Browsing history ->Click [Delete] button
# 3. Check Temporary Internet files, Cookies and History checkbox -> Click [Delete]

Internet Explorer10, Internet Explorer11

# 1. Tool (gear) on the upper right corner -> [Internet Option]
# 2. [General] Tab -> [Browsing history] -> Click [Delete] button
# 3. Check Temporary Internet files and website files, Cookies and website data, History -> Click [Delete]

Chrome

# 1. "Customize and control" on the upper right corner -> Click "Settings"
# 2. Click "Show advanced settings.."
# 3. Click on [Clear browsing data..] button
# 4. Click on [Clear browsing data...] after checking 'Clear browsing history',
      'Clear download history', 'Empty the cache' and 'Delete cookies and other site and plug-in data'   checkboxes

Mozilla Firefox

# 1.   (Open Menu) on the upper right corner -> Click "Options"  
# 2. Advanced -> Network Tab -> Click [Clear Now]  of 
"Offline Web Content and User Data"

Safari

# 1. Gear Icon on the upper right corner ->"Preferencs.."
# 2. "Privacy" tab -> Click "Remove All Website Data.."
# 3. "Are you sure you want to remove all data ..?" -> Click "Remove Now"

Program is not executed when LauncherServer is runing on Https.

Phenomenon

After installing TPLSvc_Setup.exe, it is possible to access tplRootCA.pfx , tplCert.pfx installation folder using certification.
But it is impossible to run in Chrome browser because Chrome browser has the option that prevents accessing localhost(127.0.0.1) which is the internal running path of new launcher

Troubleshooting

This is the restriction of Chrome browser.

Guide for troubleshooting

1. Change the setting of Chrome browser to be 'Allow invalid certificates for resources loaded from localhost.'.
① Input "chrome://flags/#allow-insecure-localhost" in address bar of Chrome
② Set enable the 'Allow invalid certificates for resources loaded from localhost'
③ Restart the Chrome browser and run

Reference

Cautions when you use latest Chrome browser (2017.04.14)