18.XPLATFORM 설치 FAQ가이드(영문)

18.1XPLATFORM Service Licenseerror

18.1.1Phenomenon

XPLATFORM Service License error

그림 18-1api_error

18.1.2Troubleshooting

It is license error for XPLATFORM X-API. 
If the relevant error occurs, confirm whether the license information issued to you matches, and if problems continue to occur, contact the customer support center 1588-7895.

18.2XPLATFORM Client license error

18.2.1Phenomenon

It is XPLATFORM client license error.

그림 18-220130115_175839795_20110125_163527828_xp_client_license

18.2.2Troubleshooting

It is a license error for XPLATFORM Client license . 
If the relevant error occurs, confirm whether the license information issued to you matches, and if problems continue to occur, contact the customer support center 1588-7895.

18.3Unable to drive because XPLATFORM remains in the process

18.3.1Phenomenon

18.3.2Troubleshooting

그림 18-320130116_102742386_20110308_134000666_manager

[Video data] for troubleshooting can be confirmed by clicking the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq3.wmv

18.4Unable to drive – Noreaction – No phenomena

18.4.1Phenomenon

After installing the program, there is no specific error message nor reaction.

18.4.2Troubleshooting

그림 18-420130116_103144341_20110308_134542770_application_delete

Delete cache (temporary folder) folder of user PC.
Path: MyComputer\C:\Documents and Settings\(UserAccount)\
Delete Local Settings\Application Data\TOBESOFT folder
After removing at Add/Remove Programs of Control Panel, connect again.

그림 18-520130116_103223303_20110308_134635211_control

[ Tip ]
If 'Local Settings' folder is not seen
- Computer->Configuration->Change folder and search option

그림 18-620130116_103357015_20110308_135229449_mycomputer1

그림 18-720130116_103433048_20110308_135307267_mycomputer2

[Video Data] for troubleshooting can be confirmed by clicking the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq4.wmv

18.5Unable to drive Windows Vista or above authority error

18.5.1Phenomenon

Message:
[Window Title]
C:\Program Files\TOBESOFT\XPLATFORM\9.1\XPlatform.exe
[Content]
Cannot access the designated device, path or file.  You don’t have authority necessary for accessing this item.

18.5.2Troubleshooting

When such an error occurs in Windows Vista or above, it can be solved by running by IE administrator authority

[Video Data] for troubleshooting can be confirmed by clicking the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq5.wmv

18.6Failure in update installation error

18.6.1Phenomenon

그림 18-820130116_103632790_20110308_142341575_Failure

Failure in update installation. ‘Action on update files are in failure’ error occurred.
[Cause]
It occurred because XPlatformAXCtrl Class information is recognized differently in Internet Explorer Additional Function Use/Not Use item.

18.6.2Troubleshooting

1. End all internet windows. 
2. In Control Panel – Add/Remove Programs item, delete XPlatform9xx_SetupEngine.
3. After rebooting PC, stop Norton and McAfee security programs temporarily, and reconnect to site.
[Video Data] for troubleshooting can be confirmed by clicking the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq6.wmv

18.7Cannot access Windows Installer Service.

18.7.1Phenomenon

그림 18-920110811_132134506_windowsinstaller

Cannot access Windows Installer Service. 
This problem could occur if Windows is run in safety mode or Windows Installer is not installed correctly.

18.7.2Troubleshooting 1

Register Windows installer again
1. Start – Run menu click (Windows 7: Start – All Programs – Auxiliary Program –Run menu click)
2. Execute the following command. 
- msiexec /unregister 
- msiexec /regserver
3. Connect to Install page and confirm symptoms.

18.7.3Troubleshooting 2

(Possible only on Windows XP; move to Troubleshooting 4 in case of Windows Vista, Windows 7 PC)
Install Windows Installer 3.1 (Refer to FAQ Error Code number 1)
http://www.microsoft.com/en-us/download/details.aspx?id=25

18.7.4Troubleshooting 3

Install Windows Installer 4.5 (Refer to FAQ Error Code number 1)
http://www.microsoft.com/en-us/download/details.aspx?id=8483

18.7.5Troubleshooting 4

After generating [PC User Account] anew and rebooting, log in by a new account and press OK
[Note]
If the Windows Installer error is not solved by the above method, there is a problem in Windows installer service.  You should have PC manufacturer and Microsoft customer support.
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq7.wmv

18.8MSGPOPUP collision problem (Message Popup messenger)

18.8.1Phenomenon

After installing normally, an error message as below pops up, or
There is no reaction after logo pops up

18.8.2Troubleshooting

그림 18-1020110826_185848981_msgpopup

18.9Error screen and message when XPLATFORM Engine is not installed normally

18.9.1Phenomenon

CASE 1 : Command language parameter

그림 18-1120130116_103910067_20110826_190240050_XP_image1

CASE 2 : Application program error message

그림 18-1220130116_103930537_20110826_190258903_XP_image2

CASE 3 : Thereis no short cut linked

그림 18-1320130116_104011040_20110826_190323931_XP_image3

CASE 4 : Impossible to run file message

그림 18-1420130116_104036397_20110826_190341152_XP_image4

18.9.2Cause

It occurs because XPLATFORM Engine is not installed normally or file is not downloaded normally.

18.9.3Troubleshooting

1. Control Panel > Add/Remove Programs >Delete XPLATFORM9.**_SetupEngine 
Download and decompress 
    Version 9.1 : http://www.miplatform.co.kr/faq/data/UnInstall_XPLATFORM_all.zip 
    Version 9.2 : http://www.miplatform.co.kr/faq/data/UnInstall_XPlatform9.2.zip   
     and run with bat file  and delete) 
2. Connect to Install Page and reinstall
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq9.wmv

18.10Failed to find Xplatform.exe DLL gdiplus.dll

18.10.1Phenomenon

그림 18-1520110826_191213960_XP_image5

18.10.2Phenomenon

Cannot find DLL gdiplus.dll at the designated path ~ .

18.10.3Cause

Occurs in Windows 2000 OS environment
Occurs if there is no file called gdiplus.dll or it is damaged

18.10.4Troubleshooting

Download gdiplus.dll file from web or copy from normal PC, and copy it on system32 folder
After connecting to http://www.dll-files.com/gdiplus.zip?0WMkP0VGgV site, search and download gdiplus.dll 
Copy gdilplus.dll file on C:\WinNT\System32 or C:\Windows\system32 folder.
Referring to Microsoft homepage below, download the file fit for the relevant OS and confirm
http://support.microsoft.com/?kbid=958911
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq10.wmv

18.11Database: Cannot load table ‘Control’ of SQL query.

18.11.1Phenomenon

'Database: SQL table of query ~' Message as above pops up

그림 18-1620110826_192421805_XP_image6

18.11.2Cause

In the case of PC in which XPLATFORM engine was already installed in the User PC, the XPLATFORM version installed a new is different.

18.11.3Troubleshooting

1. Control Panel > Add/Remove Programs > Delete XPLATFORM9.**_SetupEngine 
(Download and decompress http://www.miplatform.co.kr/faq/data/UnInstall_XPLATFORM_all.zip and run in bat file and delete)
2. Connect to Install Page and reinstall
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq11.wmv

18.12Error 1316

18.12.1Phenomenon

그림 18-1720110826_193031171_XP_image7

18.12.2Cause

If XPLATFORM is not installed normally, an error as above occurs.

18.12.3Troubleshooting

1. Control Panel > Add/Remove Programs > Delete XPLATFORM9.**_SetupEngine 
(Download and decompress http://www.miplatform.co.kr/faq/data/UnInstall_XPLATFORM_all.zip and run in bat file and delete)
2. Connect to Install page and reinstall
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq12.wmv

18.13Error 1904

18.13.1Phenomenon

그림 18-1820110826_193031171_XP_image7

18.13.2Cause

Windows Installer service error message

18.13.3Troubleshooting

After registering XPlatformAX.dll in registry manually, confirm Successful message and reconnect to the relevant site. 
* Windows XP 
Start > Run, and input the following and enter
regsvr32 "C:\Program Files\TOBESOFT\XPLATFORM\9.1\XPlatformAX.dll"
* Windows Vista, 7
Start > All Programs > Auxiliary Programs > Command Prompt (CMD) After running by administrator authority, input the following and enter
regsvr32 "C:\Program Files\TOBESOFT\XPLATFORM\9.1\XPlatformAX.dll"

그림 18-1920110826_194605071_xplatformax

[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq13a.wmv

18.14IE9 User unable to install – Phenomenon in which Install Program is cut off on Install page (Problem relevant to Health Insurance Reviewand Assessment Service)

18.14.1Phenomenon

그림 18-2020110826_194355792_XP_image8

“install_INTER.exe is not a file downloaded in general, and can damage computer.” Message pops up

18.14.2Cause

SmartScreen filter function of Internet Explorer 9 version cuts off the running of Install file

18.14.3Troubleshooting

그림 18-2120130116_104430388_20110826_195753437_XP_image9_1

그림 18-2220130116_104449586_20110826_195802051_XP_image9_2

On the warning message window in the lower portion of Internet Explorer, click ‘Task’ 
Click other option – click Run, then installation proceeds.
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq14.wmv

18.15Cannot find at procedure start point

그림 18-23프로시저

18.15.1Phenomenon

XPlatform.exe – there is no start point
Cannot find at procedure start point.

18.15.2Troubleshooting

After deleting all XPlatform, connect to site and reinstall automatically
1. Download UnInstall_XPLATFORM_all.zip file from the link below
http://www.xplatform.co.kr/faq/data/UnInstall_XPLATFORM_all.zip
2. Close all Internet Explorer (Internet windows) being open and Windows searcher (folder) 
3. Decompress UnInstall_XPLATFORM_all.zip file on base screen
 Run the decompressed UnInstall_XPLATFORM_all.bat file
In the case of Windows Vista, 7 PC , click right mouse button on UnInstall_XPLATFORM_all.bat and run by administrator authority
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq15b.wmv
.

18.16Error 1935 and assembly component error

18.16.1Phenomenon

그림 18-2420130116_104613187_20110826_195255036_error1935

18.16.2Cause

Windows Installer service error

18.16.3Troubleshooting 1

– in case of Windows XP 
1. .Net Framework CleanUP 
After deleting .Net Framework (All version) using Utility(http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx ) program, reboot PC
2. Microsoft .NET Framework 3.5 Service pack 1 (Full Package) – Install Korean language (After deleting .NET all, in case of installing for the first time) 
http://www.microsoft.com/downloads/details.aspx?FamilyID=d0e5dea7-ac26-4ad7-b68c-fe5076bba986&DisplayLang=ko 
Microsoft .NET Framework 3.5 Service Pack 1 (in case of .NET 3.5) 
http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&DisplayLang=ko

18.16.4Troubleshooting 2

– In case of Windows Vista, Windows 7, 8 
1. Start > All Programs > Auxiliary Programs > Run by Command prompt (CMD) administrator authority
2. Input fsutil resource setautoreset true c:\ and enter, and after confirming Task completed message, reboot PC

18.17“Since 1208: ANSI code page of Korean language is not installed in system…” message

18.17.1Phenomenon

1208: Since ANSI code page of Korean language is not installed in system, the selected …message pops up

그림 18-2520130116_104715812_20110826_202012956_XP_image12

18.17.2Cause

The error occurs because Korean language is not set in Nation and Language menu

18.17.3Troubleshooting

그림 18-2620130116_104754034_20110826_202150037_XP_image131

Control Panel > Nation and Language > Install Korean language pack referring to portal sites or MS homepage on PC

18.18Windows has discovered this problem in this file.

18.18.1Phenomenon

그림 18-2720110826_202201499_fail_to_install_cab

18.18.2Cause

Installation is cut off due to authority problem when installing CAB file

18.18.3Troubleshooting

Download and install XPLATFORM manual installation file.
(Have the manual installation file downloaded from the relevant site.)
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq18.wmv

18.19Installation page repeating phenomenon

18.19.1Phenomenon

Installpage keeps repeating and installation won’t proceed

그림 18-2820110826_202537905_XP_image14

18.19.2Cause

It occurs because XPLauncher or XPlatformAxCtrl file is not added to the add-on function of Internet Explorer

18.19.3Troubleshooting

Confirm the following in sequence
1. IE > Tools > Manage Add-on Functions > Cy_XLauncher Class , XPlatformAXCtrl Class 
Uncheck ‘Not Use’ to check ‘Use’ and press OK
2. Suspend real time monitoring of Norton Internet Security and MacAfee security programs on the right side of task bar (Suspend running smart firewall & virus cutoff automatic protection) 
3. Register XPLauncher.dll file in registry – Refer to How to register number 0 in registry
4. Delete and confirm all XPlatform – Refer How to delete item number 0 XPlatform
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq19.wmv

18.20Error occurred while loading ADL path.

18.20.1Phenomenon

“Error occurred while loading ADL path.” Message pops up

그림 18-2920130116_105021797_20110826_203040850_XP_image15

18.20.2Cause

Trouble occurs because the relevant ADL path is not connected normally due to network problem, or the xplatform.xml file for calling the ADL path is damged.

18.20.3Troubleshooting

1. Delete all XPLATFORM\9.1 folders of user PC and reconnect
[9.1 folder path]
Windows XP
Delete all files in C:\Documents and Settings\(PCAccount)\Local Settings\Compatible LocalLow \TOBESOFT\XPLATFORM\9.1 folder
Windows Vista, 7
Delete all files in C:\Users\(PCAccount)\AppData\LocalLow\TOBESOFT\XPLATFORM\9.1 folder
2. If the same phenomenon occurs after processing item 1, it occurs due to network problem
A. Release real time monitoring of all security programs such as Norton and MacAfee 
B. In case proxy server is not used, uncheck proxy server of LAN setting and then
       Internet Explorer – Tools – Internet Options - Link – LAN setting – Uncheck all
If the same phenomenon occurs after applying the above, use it after having the person in charge of network release firewall 

.
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq20.wmv

18.21Unable to drive as the developer log-in window pops up

18.21.1Phenomenon

그림 18-3020130116_105118823_20110826_203426882_XP_image16

18.21.2Troubleshooting

Delete cache (temporary folder) folder of user PC
Path: 
WinXP: Delete MyComputer\C:\Documents and Settings\(UserAccount)\Local Settings\Application Data\TOBESOFT folder
WinVista & Win7, 8: Delete MyComputer\C:\Users(User)\(UserAccount)\AppData\Local\TOBESOFT folder

그림 18-3120130116_105148373_20110826_203617548_XP_image17

18.22Access was rejected when installing Engine.

18.22.1Phenomenon

An error as below occurs when installing XPLATFORM_SetupEngine.
"Error occurred while installing.”
*5: access was rejected."

그림 18-3220130116_105227212_20121107_174550136_xp2_install_error

18.22.2Troubleshooting

It is a phenomenon generated in folder not application program
After deleting C:\Program Files (x86)\TOBESOFT\XPLATFORM\9.1(9.2)\XPlatform.exe folder, reconnect to the relevant site to install it.
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq22.wmv

18.23No reaction without error message

Phenomenon

After installing the program, there is neither specific message nor reaction.

18.23.1Troubleshooting

1. Delete cache folder of user PC.
Cache folder path
Windows XP
Delete all files in C:\Documents and Settings\(PCAccount)\Local Settings\Compatible LocalLow
\TOBESOFT\XPLATFORM\9.1 folder
Windows Vista, 7
Delete all files C:\Users\(PCAccount)\AppData\LocalLow\TOBESOFT\XPLATFORM\9.1 folder
2. Delete in Add/Delete Programs of Control Panel, and reconnect.

그림 18-3320130304_143520706_xpuninstall

TIP
- In Case Local Settings or LocalLow folder is not seen
Searcher -> Tools -> Folder Options -> View -> Check Hidden File and Display File

그림 18-3420130304_143712636_folder

[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq23.wmv

18.24When there is no reaction on XPLATFORM installation screen

18.24.1Phenomenon

No reaction when connecting to the installation page

18.24.2Troubleshooting

1. If Windows Installer error occurs during manual installation after downloading manual installation file, process according to the relevant error message; if error does occur, move to item 2. 
2. Register XPLauncher.dll file in registry; if XPLauncher.dll does not exist, move to item 3 (in case of 64 bit operating system, confirm C:\Windows\syswow64 folder)
3. After deleting Internet Explorer as original and all Xplatform, reconnect to site
Refer to item 0 for how to delete Internet Explorer as original and XPlatform
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq24.wmv

18.25When won’t be deleted in Control Panel – Add/RemovePrograms item (Function to be used is in network resource not connected currently.)

18.25.1Phenomenon

그림 18-3520130304_163807227_network

18.25.2Cause

It occurs because registry information and file were damaged due to PC account change after installing the program, or the relevant program version information is recognized differently in the Add/Remove Programs item due to an unknown problem.

18.25.3Troubleshooting

Delete the error-occurred file by force using program deleting utility such as Windows Installer Clean Up utility or RevoUninstller and reconnect to site
Windows Installer Clean Up download link
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
For details, confirm through Microsoft homepage
http://technet.microsoft.com/ko-kr/magazine/2008.08.utilityspotlight.aspx
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq25.wmv

18.26Phenomenon in which window disappears as logo popsup when running

18.26.1Phenomenon

In XPlaform running logo, program won’t run but disappears.

18.26.2Troubleshooting

1. Delete all XPLATFORM\9.1 folders of user PC and reconnect to site
[9.1 Folder path]
Windows XP
Delete all files in C:\Documents and Settings\(PCAccount)\Local Settings\Compatible LocalLow \TOBESOFT\XPLATFORM\9.1 folder
Windows Vista, 7
Delete all files in C:\Users\(PCAccount)\AppData\LocalLow\TOBESOFT\XPLATFORM\9.1 folder
2. Suspend for a while all security programs such as Norton Internet Security and McAfee 
3. If proxy server is not used, uncheck proxy server of LAN setting and
Internet Explorer – Tools – Internet Options - Link – LAN setting – Uncheck all

그림 18-3620130304_164351307_proxy

[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq26.wmv

18.27Installation error message – Failed to register module XplatformAX.dll.

18.27.1Phenomenon

“Failed to register Error 1904 or module
C:\Program Files\TOBESOFT\XPLATFORM\9.1\XPlatform.AX.dll.” message pops up

18.27.2Cause

Such a message occurs mainly in PC using Windows Vista, Windows 7; actually also in the case of normally being installed and file being registered, an error suchas above is outputted, or it occurs because XPlatformAX.dll is not registered normally.

18.27.3Troubleshooting

It is an error which may be disregarded if program runs without any trouble after selecting OK.  You can confirm whether it was registered in registry correctly through the method below.
[How to register XPlatformAX.dll manually]
Start - Run – Input regsvr32  "C:\Program Files\TOBESOFT\XPLATFORM\9.1\XPlatformAX.dll" 
For details of the registry registration method, refer to item 0.
[Video Data] for troubleshooting can be confirmed by clicking on the link below.
http://www.miplatform.co.kr/faq/data/Movie/XPLATFORM/Eng/faq27.wmv

18.28Phenomenon in which Internet Explorer is run only by 64 bit in Internet Explorer 10

18.28.1Cause

1. Structure of internet explorer 8 and later version
IE 8 and later version use multitask that manage frame and tab separately so frame and
window are executed as Independent process so this prevent to close when just one tab has problem like previous version.
Whenever the Tab is opened additionally, the iexplore.exe process is created.

The number of additionally created iexplore.exe process is not limitless.
The number of iexplore.exe process can be controlled in registry HKCU\Software\Microsoft\Internet Explorer\Main - TabProcGrowth

When TabProcGrowth = 0, Frame and tab regions operate in the same process.
When TabProcGrowth = 1 and higher, Frame and Tab regions will be executed separately in the process upon the added numbers.

* When Tab process property is 32 bit, application made by 32 bit can be executed.
Reference Site
http://www.sysnet.pe.kr/Default.aspx?mode=2&sub=0&detail=1&pageno=0&wid=1372&rssMode=1&wtype=0

2. The cause that Internet Explorer 10 64bit is executed
Internet Explorer8 and 9 version can be executed optionally the 64bit or 32 bit Internet Explorer on the 64 bit OS.
When IE is executed as 32 bit mode, Frame and tab can be executed as 32 bit so there is not problem when 32 bit application running.
But when Internet explorer 10 on 64bit os, frame process is executed as 64 bit fixedly.
When 32bit is executed, only 64bit process is executed.
When the TabProcGrowth value is 0, the process of Frame and Tab is executed in the same process so IE is executed as 64 bit.

18.28.2Troubleshooting 1

After running the bat file which will change the registry value of troubleshooting number 2 below, open 32bit IE again.
http://www.miplatform.co.kr/Miplatform/NewHome/include/includFileDownLoadNew.asp?str_FileDir=A06&str_file_name=201305-A06-00001-Fix_IE10_64bit_RunError.bat&strSourceName=Fix_IE10_64bit_RunError.bat

18.28.3Troubleshooting 2

Delete TabProcGrowth value from registry value
Delete TabProcGrowth item of the path below Start > Run > regedit
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN

그림 18-37tabprocgrowth

* If IE won’t run when TabProcGrowth setting value is deleted, confirm
It exists because there is no specific value in registry; add registry value.
Path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN
Name : x86AppPath
Type : REG_SZ
data : C:\Program Files (x86)\Internet Explorer\EXPLORE.EXE 
Reference data : http://www.sysnet.pe.kr/Default.aspx?mode=2&sub=0&detail=1&wid=1372

18.29If an error like “Command line option system error” occurs when installing Vcredist_x86.exe file

18.29.1Phenomenon

If an error like “Command line option system error” occurs when installing Vcredist_x86.exe file

18.29.2Cause

It is caused by unrecognizing the file installed in the tempfile
(In case of Korean the User account on PC )

18.29.3Troubleshooting

http://www.miplatform.co.kr/faq/data/vcredist_x86.exe
TIP : If an error like “Command line option system error” occurs when installing Vcredist_x86.exe file
1. Copy the file which you downloaded to vcredist_x86.exe to C:\
2. Run command prompt (CMD) and then input cd c:\ and then press enter (Run as Administrator in WINDOWS VISTA, 7, 8 OS)
3. Input vcredist_x86 /q /t:c: and then press Enter Key (Run as Administrator in WINDOWS VISTA, 7, 8 OS)

18.30"key not valid for use in specified state" and "Error 1359. An internal error occurred".

18.30.1Phenomenon

Case 1. "key not valid for use in specified state" error, while installing MSI and EXE files.

그림 18-38Keynot

Case 2. "Error 1359.An internal error occurred." error, while installing MSI and EXE files.

그림 18-39error1359 (1)_1

18.30.2Cause

While installing MSI(EXE), generate Encryption Key in this path "C:\Users\User account\AppData\Roaming\Microsoft\Crypto" then continue to install.

This problem is caused because the access authority is eliminated by unknown reason (Windows Error or access from another program).

18.30.3troubleshooting

This problem is solved after renaming the RSA folder in 'C:\Users\User account\AppData\Roaming\Microsoft\Crypto'.(for example: RSA__ )

18.31Setting Internet Explorer as default browser in Windows 10

Edge browser in Windows 10 provided by Microsoft does not support ActiveX.
Therefore please do installation using Internet Explorer as below.
 
There are three ways to set Internet Explorer as default browser.

18.31.1The First Way

그림 18-40SE_R4

1. Input "Settings" in Search the web and Windows on left bottom (Window button + S)
2. Click the "Settings" on result list

그림 18-41des

3. Click "System"

그림 18-42app

4. Click "Default apps" on left list 
5. Click "Microsoft Edge"  of Web brower 
6. Click "Internet Explorer" on Choose an app

그림 18-43setting_F

7. Input "ie" in Search the web and Windows  
8. Click mouse right button on Internet Explorer in result list and click "Pin to Start"
9. "Internet Explorer" icon appears in Window taskbar

18.31.2The second way

그림 18-44COntrol_F_R1

1. Click mouse right button on Windows start button and click "Control Panel"  
2. Click "Programs" in Adjust your computer's settings 
3. Click "Default Programs" in Programs

그림 18-45Contron_R2

4. Click "Internet Explorer" on Programs list 
5. Click "Set this program as default" 
6. Click "OK"

그림 18-46setting_F

7. Input "ie" in Search the web and Windows  
8. Click mouse right on Internet Explorer in result list and click "Pin to Start"
9. "Internet Explorer" icon appears in Window taskbar

18.31.3The third way

그림 18-47Win_R

1. After Windows 8 Installation, Click "Let me choose my default apps" on New apps for the Windows.

그림 18-48app_R1

2. Uncheck "Microsoft Edge" on Choose your default apps 
3. Click "Next" button

그림 18-49setting_F

4. Input "ie" in Search the web and Windows  
5. Click mouse right on Internet Explorer in result list and click "Pin to Start"
6. "Internet Explorer" icon appears in Window taskbar

18.32An ActiveX control on this page might be unsafe to interact with other parts of the page.

18.32.1Phenomenon

The pop-up alert window appears as below when the program is distributed.

그림 18-50popup

18.32.2Troubleshooting

1. IE -> Internet Options -> Security -> Custom Level

그림 18-51security-tab

2. Initialize and ActiveX controls not marked as safe..  -> Check the 'Prompt'
   Script ActiveX controls marked sate for Scripting.  ->  Check the 'Prompt'

그림 18-52script

●  Reference link 
- Reponse from the Microsft community 마이크로소프트 커뮤니티 답변
http://answers.microsoft.com/ko-kr/ie/forum/ie11-windows_7/%EC%9D%B4-%ED%8E%98%EC%9D%B4%EC%A7%80%EC%9D%98/12110ebd-2129-485d-b6ec-1baf2938b648
- Web site
https://support.microsoft.com/ko-kr/kb/182598

* This pop-up alert could occur in some
cases, if the error continues, please downgrade the Internet Explorer to the previous
version.

18.33How to delete web broswer cache

그림 18-53explore

18.33.1Internet Explorer8, Internet Explorer9

# 1. [Tools] on the upper right corner -> [Internet Option]
# 2. [General] Tab -> Browsing history ->Click [Delete] button
# 3. Check Temporary Internet files, Cookies and History checkbox -> Click [Delete]

그림 18-54IE-Internet-Option

그림 18-55browsersettings-ie-dialog1

그림 18-56deletecooki

18.33.2Internet Explorer10, Internet Explorer11

# 1. Tool (gear) on the upper right corner -> [Internet Option]
# 2. [General] Tab -> [Browsing history] -> Click [Delete] button
# 3. Check Temporary Internet files and website files, Cookies and website data, History -> Click [Delete]

그림 18-57ie-internet-options2

그림 18-58C:\fakepath\

그림 18-59deletecooki

18.33.3Chrome

# 1. "Customize and control" on the upper right corner -> Click "Settings"
# 2. Click "Show advanced settings.."
# 3. Click on [Clear browsing data..] button
# 4. Click on [Clear browsing data...] after checking 'Clear browsing history',
      'Clear download history', 'Empty the cache' and 'Delete cookies and other site and plug-in data'   checkboxes

그림 18-60chrome2

그림 18-61chrom3

그림 18-62chrom4

그림 18-63chrom6

18.33.4Mozilla Firefox

# 1.   (Open Menu) on the upper right corner -> Click "Options"  
# 2. Advanced -> Network Tab -> Click [Clear Now]  of 
"Offline Web Content and User Data"

그림 18-64Firefox3

그림 18-65FirefoxProxy_advan

18.33.5Safari

# 1. Gear Icon on the upper right corner ->"Preferencs.."
# 2. "Privacy" tab -> Click "Remove All Website Data.."
# 3. "Are you sure you want to remove all data ..?" -> Click "Remove Now"

그림 18-66safari_prefer2

그림 18-67safari-privacy-prefs

그림 18-68safary-privacy-remove2

18.34The version to be installed is a lower version than the currently installed version. Cancel the installation.

18.34.1Phenomenon

XPLATFORM9.2_SetupEngine
---------------------------
The version to be installed (version information) is a lower version than the currently installed version (version information). Cancel the installation.
---------------------------
Confirm
---------------------------

18.34.2Troubleshooting

1. Control Panel > Programs and Features > delete XPLATFORM9.**_SetupEngine
2. Go to the Installation page

18.34.3Troubleshooting

1. http://www.miplatform.co.kr/faq/data/UnInstall_XPLATFORM_all.zip

1. Delete xplatform using uninstallation xplatform file above
2. Go to the Installation page